No smoking on board, including electronic cigarettes. Their guides are excellent - knowledgeable, friendly and professional. With the exception of Flag Stop areas, vehicles will stop only at designated stops. You should contact your travel agent for pickup time. Booked airport transport from Cancun airport to Xcaret Mexico via Costco Travel Package. Sun Shuttle Dial-a-Ride provides door-to-door, paratransit service to persons with disabilities living outside the Tucson city limits or to City of Tucson residents needing to reach destinations outside the city limits. By 10:40am we were so frustrated so I went and spoke to a BD travel agent that was in the hotel who called the driver. " Excelente restaurante italiano " 22/08/2022. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. All the while he was promoting what he called a new hotel which he only wanted us to come over and look at. The perfect time to try to scam someone. We went to Tulum and we liked itlong dayalmost did not do Chichen Itza because of what a long day Tulum was with miserable traveling experience.Not with Best Day!!! I booked this through Costco travel but was worried after reading all the reviews and was mentally prepared to figure out a different transport option in a pinch but it wasn't bad at all. . You can cancel this reservation up to 24 hours in advance for a full refund. Terrible experience with BD. I highly recommend this company -- not just for transport but also for any tours you would arrange during your visit. We had booked a private transfer through West Jet Vacations. Yes, that was the excuse for not doing the job that it will take more time!!! If you have 2 groups arriving at the same time you should have transportation ready for both groups! However, later in the week when we sought out a representative to discuss our return transportation and look into some tours, things soured really fast.Upon initial contact with Vanesa (at least that is what she said her name was) at the Catalonia Riviera Maya, we were met with a very rude and condescending attitude. A nightmare of a company. That is in stormy, windy, cold weather. My daughter, sister and I took a vacation to Tulum, Mexico on 12/15 - 12/18/22. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. We had paid for a private vehicle pickup and drop off. Not sure? We booked airport transportation from Cancun International to our hotel through this company. No car seat as requested either. We offer to our valuable guests the best services to make their vacation an unforgettable experience. I was so disappointed to end my trip like that. Worse company ever! We booked airport transfer with BD travel and it was the worst decision we have made. It was our last night of vacation and we woke up at 2:30 am to wait around. I said know weve been waiting since 10:20 for our 10:30 pick up. In cash. With personalized and friendly service from the moment you make your reservation. We used Best Day Travel to pick us up from the airport. Vehicle batteries and gas containers are not allowed inside transit vehicles. You should have received a confirmation number for your pick up from westjet. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. I booked the service through Expedia. Tulum is 2 hours away. BD Experience (Cancun) - All You Need to Know BEFORE You Go, Review of: Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels, Review of: Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto -Hoteles Tulum, Review of: Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn, Review of: Round trip shared transfer-Airport-Hotel-Airport-Playa del Carmen, Review of: Round trip private transfer VAN-Airport-Hotel-Airport-Playa del Carmen, Review of: Round trip shared transfer-Airport-Hotel-Airport-Puerto Morelos, Review of: Luxury SUV Private Transfer R/T-Airport-Hotel-Airport- Playa del Carmen, Adults Only and Adult Friendly Resorts Cancun, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Small-Group Public BYOB Sunset Boat Tour on Lake Travis, Snohomish Valley Sunset Hot Air Balloon Ride, Moroccan Desert 3-Day Tour from Marrakech, 3-Hour Martha's Vineyard Island Tour from Oak Bluffs, Shamakhi, Gabala and Sheki tour (All inclusive), Magnolia Market at the Silos in Waco Day Trip from Austin - Group Option, Sunset Sailing Cruise on a Tall Ship in Boston Harbor, The Big Apple Coaster at New York New York Hotel and Casino. We had called a few days ahead to change our pick up time from the hotel. My trip was booked AND payed 2 times due to a failure of the system. Purchaser name and phone number must be provided at checkout; this information will be shared with Viator and the tour operator for purposes of order fulfillment. Hilde Bec. For Dial-a-Ride policies, please click here. Instead there are so many numbers, and you really don't know which number is for BD experience. All trips require a reservation one to seven days in advance. Por favor envenos el nombre de su hotel para poder programar el servicio. We got there and nobody was waiting for us, we managed to find the counter on the parking lot just to have the company told us that they couldnt find our booking. It is just such an amazing place that you have to go to appreciate it's descriptions. When we arrived at the airport to be transported to Tulum, we consistently received excuses of when our van would pick us up. They were prompt, courteous, and efficient. They're very helpful. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. Sightseeing Tours, Private Tours, Archaeology Tours, Archaeology Tours, Boat Tours, 4WD, ATV & Off-Road Tours, Sightseeing Tours, Fishing Charters & Tours, Private Tours, Scuba & Snorkeling, Cultural Tours, Historical & Heritage Tours. When we landed we were greeted by a BD travel agent. Dear guest, He was polite, helpful, and well-spoken. No reef. Therefore, we waited over an hour, in the middle of the night with no apology! There was a 5 gallon water jug for hand washing. Sightseeing Tours, Private Tours, Archaeology Tours, Archaeology Tours, Boat Tours, 4WD, ATV & Off-Road Tours, Sightseeing Tours, Fishing Charters & Tours, Private Tours, Scuba & Snorkeling, Cultural Tours, Historical & Heritage Tours. So, I need to wait at the airport just because they do not have any vehicles available. After being dropped off at our hotel, we found out that they had a Best Day Travel stationed within our hotel at the Hyatt Zilara. We were then told that the others would be picked up at 6:30.One stated that they had arrived to pick us up at 4:30 and we were not there. 15 tht of july , of course no reaction of this corrupt organisation ! Giving us an email to confirm this change. Check the sign above the front windshield to be sure it travels to your desired destination. The only they cared for was tips and selling beers. Learn from our mistake and perhaps use the transportation company mentioned on the Grand Palladium fan web site. No eating on the transit vehicle. Definitely would not recommend to anyone looking to do a snorkel tour to Isla mujeres. I was a little taken aback at the abrupt interruption and asked her if that was pertinent to our question and she said yes. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. Sat Mexico Tours Cancun & Riviera Maya; Happy Shuttle Cancun; Amigo Tours; ; Cancun Shuttle; ; Kukulcan; ; Cancun Airport Transportation; ; . Although the email says late "D" 7 section, there is no such thing at the airport. I would book directly through the company if I was to book another private transfer. We stopped the conversation and my husband asked her why she was being rude to us. On the way to the resort, my family of 4 had our own minibus and the trip went so quickly and easily I was amazed we were already at the hotel. Westjet had arranged the pick up time, and we thought 4 hours and 10 minutes would be ample for a 25 minute commute. By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from $181.34 per group Reserve Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 163 By BD Experience 10-50 minutes They said we missed it. Do you have an email to contact BD Experience Cancun? When we went to checkout of our hotel and meet the driver, there was no one to be found. BD Experience: Transportation included with our Costco package - See 8,891 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Overall the process was pretty smooth. The positive thing was our tour guide Marcos who tried to make it as plausible as he could for us. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. 34 opiniones. Better to use a taxi and not use them or pay for their service. Tripadvisor performs checks on reviews. Dear Guest: My confirmation came from Costco who made my reservations. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. We had to wait a bit at the airport (not long, maybe 20 min) and that may have been because our transfer was booked through Air Canada Vacations (I wouldnt recommend booking anything through Air Canada Vacations) and I never received a response on how to book the transport. Canceled bus after confirmation without rectification. Dear Guest: WestJet needs to find a different company to use. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. Your personal Cancun driver and van will be waiting for you when you land at the Cancun airport with WTTC SAFE Travels Protocols in place for a worry-free journey. Round trip private transfer VAN-Airport-Hotel-Airport-Playa del Carmen. It showed on the email that our pick up time was changed. Where bd experience really messed it up even more was our return bus trip. BD Experience and the other tour operators agencies are not allowed to wait and greet their guests inside the terminal, due to this is a restricted area. First time purchase only, local category deals. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Very disappointed and terrible experience with this company. After sitting at the airport for over 2 hours, they told us they only had 2 seats available to Tulum and that they only had reservations for 2. This was clearly not possible as we had been standing there the entire time and they definitely did not show at the time that was written on the piece of paper. Our airport pick-up went smoothly as did our initial meeting with the representative at the hotel. Yes, that was the excuse for not doing the job that it will take more time!!! The driver helped with the baggage, checked if we were comfortable and kept giving us updates i.e. BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our excursion services. Transfers back to the airport were another issue. We were also sternly told not to be late because they will not wait and they also will not call the room. Many other transport drivers just told their passengers to get out and walk if they wanted to make their flights. Ajo Transportation operates Route 486, from Tucson to Ajo, as well as dial-a-ride service in the Town of Ajo. What time will pick up be. Poorest service we received in Mexico to get picked up from Cancun airport to Barcelo hotel on December 14th. Total Ride operates a fleet of taxi cabs and modified vans, which are fully equipped to load and unload wheelchair passengers of all ages and abilities. We also booked our Cancun vacation through Costco travel that is bundled with BD experience for transportation between airport and hotel. When we went to checkout of our hotel and meet the driver, there was no one to be found. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travellers from C$852.26 per group Reserve Luxury SUV Private Transfer R/T-Airport-Hotel-Airport-H. Puerto Aventuras 16 By BD Experience 1-2 hours 15 tht of july , of course no reaction of this corrupt organisation ! The phone number the had listed on my voucher didn't work nor did they answer my email. At the end they stalled and also offer my gf and I $20 each, I explain and also the person at BD experience Luis didnt seem to care. Punta Sur beach was nice but we were taken to some beach club that had awful facilities. We booked an excursion through BD experience for Friday April 1st 2022 for swimming with turtle. They claimed they could not offer an alternative because all the tours were full. Oro Valley Dial-a-Ride passengers, please call (520) 229-4990. Would rate 0 if possible. We were told we had to be in the lobby at 3:10 AM, yes that early. This is the hardest company to contact. The drivers both to and from the airport were very nice and friendly. Professional and polite. De cancun a playa del carmen, es raza pequea denteo de su maleta. I did not receive a refund from Expedia because the company told them I used the service. Cancun offers infinite possibilities for any preference, including: Visiting archaeological sites Snorkeling, kite surfing and other aquatic activities Spectacular spas Swimming with dolphins International cuisine, restaurants with beautiful views of the sea or lagoon Challenging golf courses World-class shopping centers with well-known brands Oro Valley Dial-a-Ride (520) 229-4990. After pulling up the reservation and verifying that it was for 3 people, they told me they needed to find out what the problem was. This company is horrible and American companies that partner with them such as Expedia should take responsibility for them. You should contact your travel agent for pickup time. Keep in mind we did go down about 10 min early to ensure wed be on time. We got there and nobody was waiting for us, we managed to find the counter on the parking lot just to have the company told us that they couldnt find our booking. Finally, at 4 AM, I got on the phone and they actually looked into the issue. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. We commented that "it looks like a yacht" and were excited for our trip. Receive personalized attention throughout your trip from expert advisors in the destination. May we kindly ask that you review this information and do not hesitate to contact us again if you require additional assistance or clarification regarding any of the points raised. We saw people arrive after us get picked up. Call (520) 229-4990 to schedule your ride or visit. By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from HK$1,451.19 per group Reserve Shared roundtrip transfer-Airport-Hotel-Airport-Playa Mujeres 28 By BD Experience 30-60 minutes Shame on you BD travel experience for allowing this kind of scam. By 10:55am they finally arrived with a large group from another hotel. They refused to provide the service and told Expedia I used the voucher, horrible company stay away!!! The van was comfortable and the driver very good. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. . Tripadvisor performs checks on reviews. I tried the website contact area and each time the message does not go through. Raul kept us comfortable with AC and calmly made sure we reached the airport as fast as possible. So we already are talking about$50 in cash that we paid extra after paying $250 for the tour for 2 people. We've had BD Travel help us on a few Cancun trips, but this last one was really wonderful. After going back and forth with Best day and Viator and no help from either i had to use another vendor at airport to get to my hotel and pay. Dont use them. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. Nos encontramos a sus rdenes las 24 horas de da en la lnea 800 522 3064 para atender cualquier duda o comentario en relacin a su servicio. Yes Best Day Tours was the same as BD. - listing US Job Opportunities, Staffing Agencies, International / Overseas Employment. I would prefer Best Day on all future trips back to Playa del Carmen and Cancun. Gather personal belongings before you exit. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Not sure? Had a meet person at each location, Awesome Job. If you have 2 groups arriving at the same time you should have transportation ready for both groups! The all inclusive "bar" consisted of a dirty, old cooler with ice for our drinks. Review tags are currently only available for English language reviews. Emergency Hotline Number: (623) 240-4556 - Please call if you are having an emergency service issue. As asked we were at the lobby at 10am. It will be our pleasure to serve you. No reaction of BD. The RTAs Sun Shuttle neighborhood service was established to allow outlying communities and neighborhoods to connect with mass transit services offered by Sun Tran, Sun Express and the Sun Link streetcar. Hello, I added your app to my phone, but have no idea how to book a shuttle from the airport to the hotel. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Recommended. Contact page of BD doesnt work, more than 10 emails sent. Nor Gonzalez has been of no help either! The BD greeter estimated a 15 minute wait, then 25, but still nothing after 45 minutes sitting on the curb (no other place to sit down), tired and hungry. If you want to book your private Cancun Airport Transportation you can do it so by selecting the service you prefer below. Suggestions may be selected). Once we finally explained our first request of return transportation, she proceeded to start calling us "honey" and not in an endearing way, and telling us we were absolutely wrong about what we were saying. I just got back from a trip to Cancun. This vacation was a nightmare. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? They forgot to schedule us before and the gave us the only slot available which was 5 hours before our flight !! Groupon promo codes may not be used for this offer. Post transportation jobs for free; apply online for Airport/Aircraft/Aviation / Aircraft Refueler job Arizona, USA. My confirmation came from Costco who made my reservations. Shame on you Bd, what a bad organisation !!!! Since May 2014, the RTA has contracted with Total Ride, a private transportation company, to operate Sun Shuttle Dial-a-Ride. When asked where our car was, we were told that there was another group that came at the same time so they took them to their hotel and should be returning shortly. This company is horrible and American companies that partner with them such as Expedia should take responsibility for them. He convinced me to give them another try. The only they cared for was tips and selling beers. Estimado pasajero, Respectfully: Ive demanded a refund and they have yet to follow suit. I want to confirm a transfer booked through American Airlines. By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from 153.85 per group Reserve Round trip shared transfer-Airport-Hotel-Airport-Playa del Carmen 78 By BD Experience 50-120 minutes more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. Trip cancellations must be made by 4 p.m. the day before a scheduled trip. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. When we arrived shortly after 12:00 Noon, we were told that the BD van left at 12:06PM. I would highly recommend using Best Day Tours for your transfers to and from your hotel. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. DO NOT book together. how to we confirm our pickup. To schedule route deviation service, you must make a reservation at least 24 hours in advance by calling (520) 792-9222 between the hours of 6 a.m. and 6 p.m. on weekdays and 9 a.m. and 3 p.m. on Saturdays. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travelers from $621.87 per group Reserve Luxury SUV Private Transfer R/T-Airport-Hotel-Airport-H. Puerto Aventuras 16 By BD Experience 1-2 hours She then proceeded to get much worse by raising her voice and continuing in her condescending manner. Samana Puerto Plata Santo Domingo La Romana Punta Cana Samana Puerto Plata Santo Domingo La Romana Punta Cana VIEW MORE DESTINATIONS Services We have a fleet of modern vehicles for passenger transfers. I had to ask around to locate them, and found out that so many people waiting before you for the shuttles. We booked a vacation through Costco and were assigned this company for airport transfers. When asked where our car was, we were told that there was another group that came at the same time so they took them to their hotel and should be returning shortly. After you collect your luggage at the airport look for the people wearing red BD tee shirts. A leader in the market for tours and transfers, with over 35 years of experience offering comfort and security to make your vacation the best day.A safe and affordable way to reach your destination. We had called a few days ahead to change our pick up time from the hotel. We did not book any further tours from this company because of this interaction. Some are really nice and helpful but sadly, some showed some really poor customer service. Customer service is not existent. I paid $10/pp, which is the cheapest price I saw.
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